Chat setup, training, and optimisation
Fast-track your time-to-results. Delight customers, grow revenue, and improve efficiency. All based on twelve years as a LiveChat.com and ChatBot.com expert.
What are you looking to achieve with LiveChat?
Delight customers
Empower your agent team with the skills and confidence to deliver the best experience in every conversation.
Generate revenue
Target visitors at the perfect moment in their journey to reduce friction and improve conversion.
Improve efficiency
Whether through chatbot automation, integrations, or focusing on the visitors that need your help the most.
Become a LiveChat Expert
Whatever your goals, I can set you up for success in a matter of weeks.
How can I help?
The following is just a selection of how I can help. Whether you're new to LiveChat or looking to extract more value from the channel, please do get in touch.
LiveChat implementation
Complete setup of LiveChat.com, fully optimised to ensure you maximise your return from the channel.
Based on best practice, this may include:
Consultation calls to align objectives
Complete setup including branding, CRM and GA4
Customer targeting and custom messaging
Full platform walkthrough and team training
Support, advice, and improvements over your first 30, 60, 90+ days
LiveChat optimisation
Top-to-bottom review and optimisation of LiveChat.com based on your specific goals.
Based on best practice, this may include:
Consultation call to align objectives
Comprehensive live chat health check
Prioritised improvement roadmap and project plan
Active role in improving performance
Long-term support and advice
LiveChat training
From an introduction to chat training through to highly comprehensive soft skills and management support.
I can cover:
How to delight customers in every conversation
Improving sales, conversion rates, and quality of leads
Dealing with difficult customers and objection handling
Multiple concurrent conversions and efficiency
Custom, highly tailored training based on your needs
Apps & integrations
Ensure LiveChat & ChatBot work seamlessly with your tech stack. Build new features to enhance productivity and impact.
You might be looking to:
Send leads and enquiries to your CRM or ticketing platform
Integrate SMS, Whatsapp, or Facebook chat
Target customers more accurately
Build agent facing applications
Integrate with Shopify or Magento
Chatbots
Automate and scale with Chatbots. Designed, launched, and optimised to help extend hours of service, reduce workload, and improve customer experience.
Here's how it works:
Consultation call to align objectives
Phased roll out plan
Launch, review, optimise
Continuous optimisation or handover to your team
Anything else
Whatever you're looking to achieve, I can (probably) help.
This could be:
A concept, idea, or thought
A goal, that you're not quite sure how to make happen
