Building your business with conversation.

Live Chat and Chatbot expert. Having spent the last twelve years running a live chat outsourcing agency, I'm now supporting in-house chat teams to improve their chat operations, strategy, and experience.

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So...

Why work with me?

I bring twelve years of leadership, strategy, and chat experience to help you solve your biggest challenges. You can expect:

Engaged collaboration

The founder mentality in me hasn't changed. I only take on projects that excite me and promise to bring my very best. Proactive, diligent, and focused on your long-term growth objectives.

Holistic problem solving

The ability to find simple solutions to complex problems combined with a thorough understanding of strategy, GTM, operations, finances, and technology.

Clear communication

No fluff, concise, honest.

My story
Services

How can I help?

I fast-track your time-to-results with the knowledge and experience to add value from day one.

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Enterprise

Strategy, training, and optimisation. Build team performance, deliver world-class CX, and increase usage of chat to save cost.

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LiveChat & ChatBot

Implementation, training, and optimisation based on learning's from over 500 LiveChat and Chatbot projects.

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Consulting

Advisor, project owner, and non-executive director after twelve years running a chat agency.

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Something else?

Need something else? e.g. Looking for a new outsourcer, agency, or technology? 

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My story

I co-founded The Chat Shop in 2012 while studying Business Management at Aston Business School in the UK. With no outside investment, we grew the business into one of the most reputable chat outsourcing brands. Our mission was simple: deliver the best chat experience. As a result, we became a key growth driver for our client base - so much so that we were often brought in to consult and empower in-house enterprise teams with their chat operations.

The Chat Shop closed in February 2024. Client insolvencies and rising costs made our UK/US outsourcing model unsustainable. You may see this as a failure, but my journey with The Chat Shop taught me so much. We handled millions of chats for well-known brands and were constantly finding ways to deliver a better experience.

As a result, I bring twelve years of leadership, strategy, and chat experience to solve your biggest problems.

What are you looking to achieve?

Get in touch for a free initial consultation.

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